Refund Policy

Last updated: 8 September 2026 · Version v2026-09

This Refund Policy forms part of our Terms of Service and applies to all paid tournament plans purchased on MyCup.

1. What you are buying

Every paid plan on MyCup is a one-time purchase for a single tournament. There are no subscriptions and no recurring charges, so there is nothing to cancel and no renewal to stop.

2. Your statutory right of withdrawal (EU/EEA consumers)

If you are a consumer resident in the European Union or European Economic Area, you normally have 14 days to withdraw from a contract concluded online, without giving a reason.

Because a paid plan is activated for your tournament immediately after payment, we ask you at checkout to expressly request that we begin providing the service straight away, and to acknowledge that you lose your right of withdrawal once we have fully performed the contract. If you give that consent and we activate your plan, your statutory right of withdrawal no longer applies.

If you do not wish to give that consent, please contact us at [email protected] before purchasing and we will arrange activation after the withdrawal period instead.

This section does not affect your statutory rights in relation to a service that is faulty or not as described.

3. Our voluntary refund guarantee

Regardless of the above, we will refund a paid plan in full if all of the following apply:

• you request the refund within 14 days of the purchase; and
• the tournament has not yet started — no matches have been played and no results have been entered; and
• the tournament's public website has not been published to a live audience.

This is a voluntary commitment offered in addition to your legal rights.

4. When we cannot refund

• The tournament has started, results have been entered, or the public website has been published.
• More than 14 days have passed since the purchase, other than where a statutory right applies.
• The request is a downgrade — asking for money back because a lower plan would have been enough. Downgrades are not supported.
• The request is for the difference after an upgrade. Upgrades are charged at the full price of the new plan, as stated in our Terms of Service and shown before payment.
• The purchase was made for the wrong tournament and that tournament has already been used. Contact us anyway — we will try to help, but it is at our discretion.

5. If we discontinue the Service

If we announce that MyCup is being discontinued, every paid plan purchased in the 12 months before that announcement will be refunded in full, and you will be given at least 90 days' notice and the ability to export your data. This is set out in our Terms of Service.

6. Faults and service failures

If a paid feature does not work as described and we are unable to fix it within a reasonable period after you report it, you are entitled to a price reduction or a refund, in line with applicable consumer law. Report issues to [email protected] with your tournament name and a description of the problem.

7. How to request a refund

Email [email protected] from the address on the account, including the tournament name or ID and the reason for the request. We will respond within 2 business days. Approved refunds are returned to the original payment method via Stripe and normally appear within 5–10 business days, depending on your bank.

8. Enterprise customers

Enterprise plans are governed by a separate written agreement, whose refund and termination terms prevail over this policy.

9. Contact

IT ARTSIOM SHKLIARYK, Jana Kazimierza 57/54, 01-267 Warszawa, Poland — [email protected]